Refund Policy - Minaris AI
Minaris AI ensures complete transparency and regulatory compliance across all commercial transactions within its ecosystem. We maintain distinct refund terms governing recurring subscriptions, fast-consumption entry offers (Tripwire), and consumable AI compute processing credits.
1. Standard 30-Day Commercial Guarantee (Recurring Subscriptions)
Applicable to all recurring subscription plans (monthly or annual) across the Minaris AI platform. Users are entitled to a full 100% refund upon request within 30 (thirty) calendar days from the date of the initial payment confirmation. This extended commercial guarantee is provided to ensure complete confidence in our autonomous agents, advisors, and cognitive infrastructure.
2. Exception Clause: Entry Offers & Tripwire Program (3-Day Fast Consumption)
The 30-day extended commercial guarantee DOES NOT apply to entry-tier programs, sprints, or offers designated as Tripwire (intensive 3-day / 72-hour fast-track immersion products). In accordance with EU Consumer Rights Directives (Directive 2011/83/EU), US FTC commercial standards, and the Brazilian Consumer Defense Code (CDC), full fruition or consumption of more than 50% of the tactical sessions, tools, agents, or proprietary frameworks during the 3-day immersion constitutes full execution and complete exhaustion of the digital service rendered. Consequently, refunds are contractually and legally unavailable once the experience is completed or after 50% of the curriculum has been accessed. Cancellation requests for Tripwire products are eligible exclusively prior to content consumption or within the statutory 7-day right of withdrawal period, strictly subject to system telemetry and access log verification confirming non-consumption.
3. One-Time Compute Credits and Intangible Digital Assets
Consumable AI processing tokens, one-off generation packages, and cloud inference quotas already utilized are non-refundable. Immediate provisioning of neural compute capacity constitutes irreversible execution and real-time third-party infrastructure expenditure.
4. Cancellation Beyond the Guarantee Window
Following the expiration of the 30-day guarantee period for subscriptions, cancellation terminates subsequent automated renewals. Platform privileges and account access remain fully active through the conclusion of the currently billed billing cycle (month or year), with no prorated refunds for partial intervals.
5. Gateway Processing & Refund Timelines (Stripe)
Following formal authorization by our support team, gateway refund instructions are dispatched to Stripe within 48 business hours. Funds reflect according to global banking standards: 5 to 10 business days for credit card statements and within 24 hours for instant payment methods (such as PIX).
6. Official Communication Channel & Inquiries
All cancellation and refund inquiries must be submitted exclusively via email to support@minaris.ai with the subject header "Refund Request - [Account Email]". Our customer compliance team provides official triage and ticket resolution within a standard SLA of 2 (two) business days.